Question 1

How much does it cost?

Accepted Answer

Starter is $78/month for a single location. Growth is $168/month. Pro is $228/month and includes 2 locations. Enterprise starts at $999/month and includes 10 locations. Every plan is month-to-month with a 14-day money-back guarantee. See pricing for the full breakdown.

Question 2

Can I try Karam Kards before I commit?

Accepted Answer

Yes. Install our 7-day demo card on your wallet right now — it's the real product experience, delivered to you over a week the same way your customers will receive it. No payment needed to try it. And if you sign up and we fail to deliver our part within the first 14 days, full money-back guarantee. You experience the system before you pay, and stay protected after you do.

Question 3

How few customers do I need for this to pay for itself?

Accepted Answer

Two retained regulars per location covers Pro. If your average ticket is $8 and a regular visits 4× a week, two regulars = $256/month — already past the $228 Pro price. Starter is even thinner: one regular pays for it twice over.

Question 4

Annual discount?

Accepted Answer

Yes — annual prepay is 12 months at the price of 10. Two months free.

Question 5

Can I switch tiers?

Accepted Answer

Any time, in either direction, prorated automatically from your dashboard.

Question 6

Will my customers actually use it?

Accepted Answer

About 80% of US adults already use mobile wallets — Apple and Google combined (eMarketer 2024). Activation is one double-tap of the side button. Your customers don’t need to learn anything new — they already use Apple Wallet for their credit card every day.

Question 7

What if my customer has Android?

Accepted Answer

Google Wallet works identically — same install link, same push notifications, same in-store experience. We render both pass formats from the same card design.

Question 8

What if my customer doesn’t want a wallet pass?

Accepted Answer

They can still earn stamps via phone-number lookup at checkout (Plan B and above). The wallet pass is the primary path because it’s the one customers actually use long-term, but it’s not the only one.

Question 9

How do customers install the pass?

Accepted Answer

They scan a QR (on your counter, on a business card, on a flyer), tap the Add-to-Wallet button on the landing page, and confirm. Five seconds end-to-end. No app store, no account, no password.

Question 10

Can they mute or delete?

Accepted Answer

Yes. Every wallet landing page has a mute-this-business link in the footer. They can delete the pass from their wallet at any time. Their data is purged within 30 days of any explicit delete request.

Question 11

How long does setup take?

Accepted Answer

Most operators publish their first card design and issue their first pass within 30 minutes of signup. Pre-built vertical templates mean zero starting-from-scratch.

Question 12

Do I need to train my staff?

Accepted Answer

The scanner is a PWA — open scan.karamkards.com on any phone, sign in once, point camera at QR. That’s the entire training. Onboarding call is included on every plan.

Question 13

What POS do you integrate with?

Accepted Answer

Pro tier gets marketplace listings on Toast Partner Connect and Clover App Market for discovery and install. Enterprise gets full auto-stamp via POS webhooks — Square, Toast, Clover, MindBody, Boulevard.

Question 14

Do you support multiple locations?

Accepted Answer

Yes — Pro includes 2 locations and adds more at $38/month each. Enterprise includes 10 and adds more at $28/month. One unified card works across every location automatically.

Question 15

Can I switch from my current loyalty system?

Accepted Answer

Yes. We import existing cardholder data (CSV or via direct integration with Square/Toast/Clover loyalty). Enterprise customers get white-glove migration.

Question 16

How is this different from Square Loyalty?

Accepted Answer

Square’s pass lives inside the Square app — which your customer downloads once and never opens. Karam Kards lives in Apple Wallet, where your customer already keeps their credit card. They see your card every time they pay for anything.

Question 17

How is this different from Toast Loyalty?

Accepted Answer

Toast only works inside Toast restaurants. If you change POS, the loyalty goes away. Karam Kards is POS-agnostic — your loyalty survives any vendor change.

Question 18

Why wallet-native instead of an app?

Accepted Answer

Apps require download, account creation, and engagement to retain. Wallet passes auto-install in seconds, never need to be opened, and update silently. The fight against "another app on my phone" is already lost. Wallets won.

Question 19

Why "Karam"?

Accepted Answer

Karam is an Arabic word for the kind of generosity that gives before being asked. It’s the worldview that drives every product decision we make. We give head-start stamps, we ship physical materials with every plan, and we don’t lock you in. See About for the full story.

Question 20

Who owns the cardholder data?

Accepted Answer

You do. We never sell, syndicate, or share cardholder data with third-party marketers or "data partners". You can export your full cardholder CSV at any time and walk away.

Question 21

How is data secured?

Accepted Answer

Full phone numbers and emails live in an encrypted PII vault. Everything else is HMAC-fingerprinted. Multi-tenant isolation is enforced at the database row level. Stripe handles payment data — we never see card numbers.

Question 22

What if I cancel?

Accepted Answer

Cancel any time from your dashboard. No long contracts, no cancellation fee. Your cardholder data stays exportable for 30 days after cancellation.

Honest answers.

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